Data protection

At Transboutik, protecting your personal data is a priority. We are committed to respecting the confidentiality and security of all information you entrust to us. This page informs you about how we collect, use and protect your data in accordance with the General Data Protection Regulation (GDPR) and current legislation.

1. Collection of personal data

We collect personal data when you use our site https://www.transboutik.com/gb/. This includes, but is not limited to:

Identification information: Name, first name, e-mail address, telephone number.
Order data: Delivery address, payment information (encrypted and secure), order history.
Navigation data: IP address, cookies, website usage preferences.

This information is collected when you:

Create a customer account.
Place an order on our site.
Subscribe to our newsletter or communications.
Browse our site or interact with our services.

2. Use of Personal Data

The data collected are used for the following purposes:

Order Management: To process and ship your orders, as well as to inform you of the tracking of your deliveries.
Customer service: To answer your questions, manage returns and ensure effective customer support.
Marketing and promotions : With your consent, we use your information to send you promotional offers, newsletters or information about our products and services.
Site Improvement: To analyze your use of the site and improve your online shopping experience.

3. Data security

We implement technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure or destruction:

Crypting sensitive data: All transactions on our site are secured through SSL encryption (Secure Socket Layer).
Limited access: Only authorized members of our team can access your information only in the course of their duties.
Protection against attacks: We use protection systems against viruses, malware and intrusion attempts.

4. Data sharing with third parties

We undertake never to sell, rent or exchange your personal data to third parties without your consent. Your information can only be shared in the following cases:

Logistics partners: To ensure the delivery of your orders, we share your information with our carriers (e.g. World Relay, Colissimo, Chronopost).
Service Providers: We work with external providers to process payments, host the site or manage newsletters. These providers are committed to respecting the confidentiality of your data.

5. Your rights to your data

In accordance with current regulations, you have the following rights:

Right of access: You can request to consult the personal data we hold about you.
Right of correction: If your information is incorrect or incomplete, you can request that it be modified.
Right of deletion: You have the right to request the deletion of your data under certain conditions, unless they are necessary for the performance of a contract or the fulfilment of legal obligations.
Right of opposition: You may object to the use of your data for commercial exploration purposes.
Right of portability: You can request to receive your data in a structured and readable format.

To exercise your rights, you can contact us at the following address:

Email: contact@transboutik.com

Address: Transboutik, 6 Bis Rue Louis Aragon, 11200 Lézignan-Corbières

6. Cookies

Our website uses cookies to enhance your user experience and customize your visits. Cookies are small text files stored on your device when you navigate our site. You can disable the use of cookies in your browser settings at any time, but this may alter certain features of the site.

7. Changes in data protection policy

Transboutik reserves the right to modify this data protection policy at any time. Any changes will be published on this page and will take effect immediately. We invite you to check this page regularly to keep informed of any changes.